Compliance in Service Management and Quality

Our Challenges in 2023: Compliance in management and quality of services 

In the competitive technological world, companies have already understood the importance of compliance and quality management standards to ensure consumer trust. It is important that they also understand that compliance and management do not compete with each other, but complement each other, strengthen each other and bring better results when they go together.

Compliance seems to be the watchword when talking about quality. In free translation, the expression reminds us to “conform to” and, to that end, follow the rules. Now, quality defines the degrees of excellence of a product or service. One is the journey, the other the arrival, which does not mean that they are independent. On the contrary, for better results, compliance and management must go hand in hand, maintaining the preventive nature of both.

Compliance is a program that integrates management processes aimed at compliance or, better yet, compliance with pre-established requirements. It is a program that takes into account the specificity, size and location of companies, but which – in any segment – aims to regulate performance for continuous quality improvement. This certainly involves organization and structure. And it is directly related to process optimization, production agility, employee involvement, supplier commitment and, above all, customer satisfaction. Only through compliance can companies fully visualize risks, efficiently exercise their defense and response mechanisms and, thus, also guarantee the legal compliance of processes. Compliance and quality management ensure that all business obligations are identified and met. They involve organizational culture; awareness of and adherence to integrity and sustainability practices; the role and responsibility of leaders and managers; identification and access to regulatory legislation for the activity, as well as internal rules. In addition, they promote a multidisciplinary meeting that establishes the competencies of each sector.

In 2023, we at Sphere IT work hard on our processes to ensure the quality of services provided to our internal and external customers. The results of this effort were revealed in our annual quality survey, where, in the range of 100% of customers who declare to be 100% satisfied or very satisfied, the rate of very satisfied reaches 70%. Although this data makes us proud, it does not make us lose focus. We remain aware that we have a lot to improve and work to continue offering competitive and innovative differences with the aim of always exceeding expectations. In this constant search for improvement, we cannot fail to highlight the commitment and dedication of our team, who understand the challenges and do not hesitate to face them.

At Sphere IT, we often say that we are a family and, without a doubt, we do not want to lose this concept, even though in the corporate world this may have an outdated connotation. It doesn't matter. We are, indeed, a family focused on our deliveries, our results and our goal of delighting our customers. Thanks to this commitment, we were nominated to obtain ISO 20,000 and ISO 9,001 certifications, established standards that attest to the excellence of organizations. Despite their concession, such indications motivate us a lot, both for the recognition of our successes and for what they add to the business world.

Bring it on 2024!