Security Certification and 2023 Target - Sphere IT

Quality and commitment, the basis for exceeding expectations.

In the year 2022, aiming to guarantee the peace of mind of its customers, Sphere IT obtained the ISO27001 security certification. For 2023, the company's goal is to qualify and train its professionals to obtain new and important quality certifications.  

In today's corporate world, some current discourses try to establish formulas for good customer service and satisfaction. Generally, they start from discovering their so-called “pains” and suggest solutions that solve these pains and guarantee customer loyalty, thanks to the excellence of the experience provided to them. In theory, these formulas seem linear and simple. In practice, however, customer satisfaction follows a winding path that involves methodologies, technology domains and validations that, reassuring the customer regarding the quality of the work provided, make it possible to build relationships of trust and transparency.

Satisfied customers are born from competent work, capable of understanding and meeting expectations, in addition to being the goal of every business that intends to be prosperous. The customer's expectation is the result he expects to obtain when purchasing a product or service. It is what motivates you to seek professional help. Some needs are identified based on questions raised by the client, previous studies on consumers, market and competition analysis. This is not about speculation or luck, on the contrary, customer satisfaction is always linked to studies, strategies, dedication and credibility, that is, to a long and continuous journey.

The work begins with customer service, when the customer exposes his needs and doubts and the company points out what it is able to offer, within its area of expertise and expertise. It is in the service that the customer understands and measures the value of the suggested solutions and their real possibilities. It is through well-directed questions and frank and clear answers that trust is established. Hence the indisputable importance of training programs because, despite the enormous help of technology in all areas, humanized care is permeated by enlightening conversations, attentive listening, some empathy and a lot of knowledge. Naturally, these conversations do not dismiss the quality of the work to be done and the commitment of the teams, which, in addition to seeking the best results, will act with motivation, integrity and identification. A very welcome reciprocity in the corporate world.

Sphere IT understands that the best way to exceed the expectations of its customers is to qualify its employees not only in technical matters, but mainly in behavioral ones. Therefore, its work is based on three main pillars: employees, customers and suppliers. Its business policy – far beyond a ready-made formula – is what guarantees its success, the satisfaction and loyalty of its customers, as well as the deep respect that permeates all its partnerships.

Keeping the coherence and consistency of its objectives and values, Sphere IT celebrates its achievements in 2022 and outlines promising directions for the year 2023, among which stand out the strong performance of its IESKO institute in training and qualification of labor and the achievement of quality certifications, ISO 20,000 and 9,001, reaffirming the excellence of its work and the commitment of its professionals, the basis for surprising and exceeding the expectations of its customers.