{"id":8593,"date":"2022-12-30T09:39:04","date_gmt":"2022-12-30T12:39:04","guid":{"rendered":"https:\/\/www.sphereit.com.br\/news\/nossos_colaboradores_nosso_orgulho-copy\/"},"modified":"2024-05-22T22:01:21","modified_gmt":"2024-05-23T01:01:21","slug":"meta2023","status":"publish","type":"post","link":"https:\/\/www.sphereit.com.br\/pt_br\/news\/meta2023\/","title":{"rendered":"Certifica\u00e7\u00e3o de Seguran\u00e7a e Meta 2023"},"content":{"rendered":"[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Header – N\u00c3O EDITAR” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#004183 0%|#001f4c 100%” background_color_gradient_start=”#004183″ background_color_gradient_end=”#001f4c” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/06\/cyber-security-18.png” parallax=”on” custom_padding=”10vw||64px|||” custom_padding_tablet=”” custom_padding_phone=”23vw||64px||false|false” bottom_divider_style=”slant” bottom_divider_color=”#f1fafe” bottom_divider_height=”40px” bottom_divider_flip=”vertical” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ z_index=”1″ custom_margin=”-104px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_post_title author=”off” date_format=”d\/m\/Y” comments=”off” featured_image=”off” _builder_version=”4.16″ title_font=”eurostile|700||on|||||” title_text_align=”center” title_text_color=”#ffffff” title_font_size=”37px” meta_font=”||||||||” meta_text_align=”center” meta_text_color=”#ffffff” meta_font_size=”18px” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”EDITAR AQUI” _builder_version=”4.17.4″ background_color=”#f1fafe” z_index=”10″ custom_padding=”54px|||||” bottom_divider_height=”26vw” bottom_divider_flip=”horizontal” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.17.4″ custom_padding=”9px|||0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.19.4″ text_font=”eurostile||||||||” text_text_color=”#4C4832″ text_font_size=”16px” text_orientation=”justified” width=”100%” custom_padding=”||75px|||” global_colors_info=”{}”]\n

\"\"<\/p>\n

\u00a0<\/h3>\n

Qualidade e comprometimento, a base para superar expectativas.<\/strong><\/h3>\n

 <\/p>\n

No ano de 2022, visando garantir a tranquilidade de seus clientes, a Sphere IT obteve a certifica\u00e7\u00e3o de seguran\u00e7a ISO27001. Para 2023, a empresa tem como meta a capacita\u00e7\u00e3o e o treinamento de seus profissionais para a conquista de novas e importantes certifica\u00e7\u00f5es de qualidade.\u00a0\u00a0<\/strong><\/p>\n

No mundo corporativo da atualidade, alguns discursos correntes tentam estabelecer f\u00f3rmulas para o bom atendimento e a satisfa\u00e7\u00e3o de clientes. Geralmente, partem da descoberta de suas chamadas \u201cdores\u201d e sugerem solu\u00e7\u00f5es que resolvam essas dores e garantam a fideliza\u00e7\u00e3o do cliente, gra\u00e7as \u00e0 excel\u00eancia da experi\u00eancia a ele proporcionada. Em tese, essas f\u00f3rmulas parecem lineares e simples. Na pr\u00e1tica, por\u00e9m, a satisfa\u00e7\u00e3o do cliente percorre trilha sinuosa que envolve metodologias, dom\u00ednios de tecnologias e valida\u00e7\u00f5es que, tranquilizando o cliente com rela\u00e7\u00e3o \u00e0 qualidade do trabalho prestado, possibilitam a constru\u00e7\u00e3o de rela\u00e7\u00f5es de confian\u00e7a e transpar\u00eancia.<\/p>\n

Cliente satisfeito nasce de trabalhos competentes, capazes de entender e de atender expectativas, al\u00e9m de ser a meta de todo neg\u00f3cio que se pretenda pr\u00f3spero. A expectativa do cliente \u00e9 o resultado que ele espera obter ao adquirir um produto ou servi\u00e7o. \u00c9 o que o motiva a buscar ajuda profissional. Algumas necessidades s\u00e3o identificadas a partir dos questionamentos que o cliente traz, de estudos pr\u00e9vios sobre consumidores, an\u00e1lises de mercado e de concorr\u00eancia. N\u00e3o se trata de especula\u00e7\u00e3o ou sorte, ao contr\u00e1rio, a satisfa\u00e7\u00e3o do cliente est\u00e1 sempre ligada a estudos, estrat\u00e9gias, dedica\u00e7\u00e3o e credibilidade, ou seja, a um longo e cont\u00ednuo trajeto percorrido.<\/p>\n

O trabalho se inicia no atendimento, quando o cliente exp\u00f5e suas necessidades e d\u00favidas e a empresa aponta o que est\u00e1 apta a oferecer, dentro da sua \u00e1rea de atua\u00e7\u00e3o e expertise. \u00c9 no atendimento que o cliente compreende e mensura o valor das solu\u00e7\u00f5es sugeridas e suas reais possibilidades. \u00c9 atrav\u00e9s de perguntas bem direcionadas e de respostas francas e claras que se estabelece a confian\u00e7a. Da\u00ed a indiscut\u00edvel import\u00e2ncia dos programas de capacita\u00e7\u00e3o pois, a despeito da enorme ajuda da tecnologia em todas as \u00e1reas, atendimentos humanizados s\u00e3o permeados por conversas esclarecedoras, escutas atentas, alguma empatia e muito conhecimento. Naturalmente, essas conversas n\u00e3o dispensam a qualidade do trabalho a ser feito e o comprometimento das equipes que, al\u00e9m de buscarem os melhores resultados, agir\u00e3o com motiva\u00e7\u00e3o, integridade e identifica\u00e7\u00e3o. Uma reciprocidade muito bem-vinda no mundo corporativo.<\/p>\n

A Sphere IT entende que o melhor caminho para superar as expectativas de seus clientes \u00e9 a qualifica\u00e7\u00e3o de seus colaboradores n\u00e3o s\u00f3 nos quesitos t\u00e9cnicos, mas principalmente, nos comportamentais. Por isso, pauta seu trabalho em tr\u00eas grandes pilares: colaboradores, clientes e fornecedores. Sua pol\u00edtica empresarial \u2013 muito al\u00e9m de f\u00f3rmula pronta \u2013 \u00e9 o que garante seu sucesso, a satisfa\u00e7\u00e3o e a fideliza\u00e7\u00e3o de seus clientes, bem como o profundo respeito que permeia todas as suas parcerias.<\/p>\n

Mantendo a coer\u00eancia e a consist\u00eancia de seus objetivos e valores, a Sphere IT comemora suas conquistas do ano de 2022 e tra\u00e7a promissores rumos para o ano de 2023, dentre os quais destacam-se a forte atua\u00e7\u00e3o do seu instituto IESKO no treinamento e na capacita\u00e7\u00e3o de m\u00e3o de obra e a conquista das certifica\u00e7\u00f5es de qualidade, ISO 20.000 e 9.001, reafirmando a excel\u00eancia de seu trabalho e o comprometimento de seus profissionais, base para surpreender e superar as expectativas de seus clientes.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Footer” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top right” background_color_gradient_stops=”#004183 42%|#001f4c 100%” background_color_gradient_start=”#004183″ background_color_gradient_start_position=”42%” background_color_gradient_end=”#001f4c” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/06\/cyber-security-17.png” z_index=”10″ min_height=”545px” height=”446px” overflow-x=”visible” overflow-y=”visible” custom_margin=”-2px||-2px||true|false” custom_padding=”||0vw||false|false” background_color_gradient_stops_tablet=”#004183 42%|#001f4c 100%” background_color_gradient_stops_phone=”#004183 42%|#001f4c 100%” da_disable_devices=”off|off|off” global_module=”215″ locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_5,3_5″ make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.16″ background_color=”#ffffff” min_height=”421px” custom_margin=”-137px|auto|-2px|auto|false|false” custom_padding=”0px||0px||true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”40px” box_shadow_blur=”60px” box_shadow_spread=”-8px” box_shadow_color=”rgba(10,45,97,0.48)” saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”60px|40px|60px|40px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_2_font=”eurostile|900|||||||” header_2_font_size=”56px” header_2_line_height=”1.1em” text_orientation=”center” width=”100%” custom_margin_tablet=”” custom_margin_phone=”-40px||7px||false|false” custom_margin_last_edited=”on|phone” header_2_font_size_tablet=”38px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|desktop” text_text_align=”center” locked=”off” global_colors_info=”{}”]\n

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No ano de 2022, visando garantir a tranquilidade de seus clientes, a Sphere IT obteve a certifica\u00e7\u00e3o de seguran\u00e7a ISO27001. Para 2023, a empresa tem como meta a capacita\u00e7\u00e3o e o treinamento de seus profissionais para a conquista de novas e importantes certifica\u00e7\u00f5es de qualidade. <\/p>\n","protected":false},"author":4,"featured_media":8594,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-8593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nCertifica\u00e7\u00e3o de Seguran\u00e7a e Meta 2023 - Sphere IT<\/title>\n<meta name=\"description\" content=\"No ano de 2022, visando garantir a tranquilidade de seus clientes, a Sphere IT obteve a certifica\u00e7\u00e3o de seguran\u00e7a ISO27001. 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