{"id":671,"date":"2020-06-26T13:47:45","date_gmt":"2020-06-26T16:47:45","guid":{"rendered":"https:\/\/www.sphereit.com.br\/?page_id=671"},"modified":"2025-05-29T18:10:30","modified_gmt":"2025-05-29T21:10:30","slug":"d2bi-modulos","status":"publish","type":"page","link":"https:\/\/www.sphereit.com.br\/pt_br\/d2bi-modulos\/","title":{"rendered":"M\u00f3dulos D2BI"},"content":{"rendered":"[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#004183 0%|#001f4c 100%” background_color_gradient_start=”#004183″ background_color_gradient_end=”#001f4c” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2025\/05\/banner-site_2-scaled.jpg” parallax=”on” overflow-x=”hidden” overflow-y=”hidden” custom_margin=”||13px||false|false” custom_padding=”6vw|||||” bottom_divider_color=”#ffffff” bottom_divider_height=”68px” bottom_divider_style_tablet=”” bottom_divider_style_phone=”none” bottom_divider_style_last_edited=”on|phone” background_position_tablet=”center_right” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_text_color=”#ffffff” text_line_height=”1.4em” header_font=”eurostile|900|||||||” header_font_size=”84px” header_font_size_tablet=”54px” header_font_size_phone=”32px” header_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]\n

D2BI – M\u00f3dulos<\/span><\/h1>\n[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”eurostile|300|||||||” text_text_color=”#ffffff” text_font_size=”17px” text_line_height=”1.4em” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]\n

Atrav\u00e9s da consolida\u00e7\u00e3o de indicadores de infraestrutura e indicadores de neg\u00f3cio, o D2BI (Diagnostic to Business and Infrastructure) possibilita diagnosticar r\u00e1pida e facilmente todos os n\u00edveis operacionais e estrat\u00e9gicos da cadeia de valores da TI. Gerando de forma autom\u00e1tica informa\u00e7\u00f5es de apoio \u00e0s suas resolu\u00e7\u00f5es e permitindo acompanhar, de maneira geral ou espec\u00edfica, qual o real impacto que determinado incidente causou a uma \u00e1rea de sua empresa.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_6″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_url=”#linkconhecimento” button_text=”Conhecimento” button_alignment=”center” button_alignment_tablet=”” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.16″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”rgba(0,0,0,0)” button_border_width=”2px” button_border_color=”#00b4ff” button_border_radius=”100px” button_font=”Overpass|900||on|||||” button_use_icon=”off” custom_padding=”|22px||22px|false|true” 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background_color=”#f7fbfd” background_enable_image=”off” background_size=”contain” background_position=”bottom_right” min_height=”315px” custom_margin=”||4px||false|false” custom_padding=”2px||0px|||” top_divider_height=”3vw” bottom_divider_style=”slant” bottom_divider_color=”#ffffff” bottom_divider_height=”24px” bottom_divider_flip=”vertical” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ border_width_bottom=”2px” border_color_bottom=”#000299″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/06\/Base-do-Conhecimento.jpg” title_text=”Base do Conhecimento” align=”center” disabled_on=”off|off|off” _builder_version=”4.16″ width=”100%” max_width=”100%” custom_margin=”97px||||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset2″ box_shadow_horizontal=”11px” box_shadow_vertical=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”linkconhecimento” _builder_version=”4.27.4″ header_2_font=”eurostile||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

Base de conhecimento<\/span><\/h2>\n

\u00a0<\/span><\/h2>\n

Permite gerir processos e procedimentos, bem como disponibiliz\u00e1-los para equipes internas ou externas, garantindo que as mesmas estejam atualizadas. Como h\u00e1 integra\u00e7\u00e3o entre os documentos cadastrados e o monitoramento cont\u00ednuo, a base de informa\u00e7\u00f5es \u00e9 eficiente e temos a obrigatoriedade de leituras e releituras de documentos e processos, que s\u00e3o predeterminados e gerenciados automaticamente.<\/p>\n

Desta forma, o ambiente como um todo e as equipes envolvidas podem trabalhar de maneira integrada e focar em suas atividades espec\u00edficas.<\/p>\n

 <\/p>\n

    \n
  • Garantir a consolida\u00e7\u00e3o de processos e procedimentos em um \u00fanico local;<\/li>\n
  • Facilitar a pesquisa e a busca de informa\u00e7\u00f5es;<\/li>\n
  • Manter processos e procedimentos atualizados;<\/li>\n
  • Manter as equipes de trabalho atualizadas atrav\u00e9s da exigibilidade de leitura dos processos e procedimentos.<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ border_width_bottom=”2px” border_color_bottom=”#000299″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/07\/nova-6.png” title_text=”nova-6″ align=”center” _builder_version=”4.16″ width=”100%” max_width=”100%” custom_margin=”97px||||false|false” custom_margin_tablet=”” custom_margin_phone=”9px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset2″ box_shadow_horizontal=”-11px” box_shadow_vertical=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”linkchamados” _builder_version=”4.27.4″ header_2_font=”eurostile||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

    Chamados<\/span><\/h2>\n

    Mais do que ter controle sobre chamados e atendimentos realizados pela equipe, o m\u00f3dulo de chamados garante o cumprimento de SLA\u2019s previamente acordados com as \u00e1reas de neg\u00f3cio, n\u00e3o importando se esses chamados sejam demandados automaticamente pelo monitoramento cont\u00ednuo, por abertura manual das \u00e1reas ou envio de email.<\/p>\n

    \u00c9 criada uma organiza\u00e7\u00e3o din\u00e2mica, que monitora todo processo desde o chamado at\u00e9 a resolu\u00e7\u00e3o do atendimento.<\/p>\n

      \n
    • Chamados abertos automaticamente pelo monitoramento;<\/li>\n
    • Controla incidentes da infraestrutura e das \u00e1reas de neg\u00f3cio;<\/li>\n
    • Controla incidentes de processos do neg\u00f3cio e da simula\u00e7\u00e3o da experi\u00eancia do usu\u00e1rio;<\/li>\n
    • Gr\u00e1ficos abrangentes que simplificam a an\u00e1lise do SLA.<\/li>\n<\/ul>\n
        <\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ border_width_bottom=”2px” border_color_bottom=”#000299″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/07\/NOVA-8.png” title_text=”NOVA-8″ align=”center” disabled_on=”off|off|off” _builder_version=”4.16″ width=”100%” max_width=”100%” custom_margin=”92px||||false|false” custom_margin_tablet=”” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset2″ box_shadow_horizontal=”11px” box_shadow_vertical=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”linkgestao” _builder_version=”4.27.4″ header_text_color=”#22457c” header_2_font=”eurostile||||||||” header_2_text_color=”#22457c” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

        Gest\u00e3o<\/h2>\n

        Ter a gest\u00e3o da infraestrutura de forma simples e eficiente possibilita ao gestor de TI ter uma vis\u00e3o abrangente de todos os ambientes monitorados. Da mesma forma, o corpo t\u00e9cnico tem um melhor detalhamento dos incidentes ocorridos e dos desvios de comportamento do ambiente.<\/p>\n

        Al\u00e9m disso, a possibilidade de atrelar o comportamento da infraestrutura aos indicadores de neg\u00f3cio facilita o entendimento e apoia a gest\u00e3o de TI em suas decis\u00f5es estrat\u00e9gicas.<\/p>\n

          \n
        • Gr\u00e1ficos gerenciais e t\u00e9cnicos a um \u00fanico clique;<\/li>\n
        • Proje\u00e7\u00f5es de crescimento baseadas em indicadores de neg\u00f3cio;<\/li>\n
        • Indicadores de processos de neg\u00f3cio integrados;<\/li>\n
        • Vis\u00e3o da evolu\u00e7\u00e3o de indicadores da infraestrutura e dos indicadores de neg\u00f3cio;<\/li>\n
        • Consolida\u00e7\u00e3o de todas as informa\u00e7\u00f5es atrav\u00e9s de gera\u00e7\u00e3o autom\u00e1tica de Resumo Executivo do ambiente.<\/span><\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ border_width_bottom=”2px” border_color_bottom=”#000299″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/07\/Monitoramento.jpg” title_text=”Monitoramento” align=”center” _builder_version=”4.16″ width=”100%” max_width=”100%” custom_margin=”97px||||false|false” custom_margin_tablet=”” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset2″ box_shadow_horizontal=”-11px” box_shadow_vertical=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”linkmonitoramento” _builder_version=”4.27.4″ header_text_color=”#22457c” header_2_font=”eurostile||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

          Monitoramento<\/span><\/h2>\n

          O monitoramento cont\u00ednuo dos ambientes minimiza o impacto de incidentes e garante a proatividade necess\u00e1ria para atender \u00e0s exig\u00eancias das \u00e1reas de neg\u00f3cio. O ambiente de TI se moderniza e desenvolve uma administra\u00e7\u00e3o mais estrat\u00e9gica, intuitiva e eficiente – caracter\u00edsticas indispens\u00e1veis para um atendimento seguro e \u00e1gil.<\/p>\n

          \n

            \n
          • Monitoramento cont\u00ednuo de qualquer ativo de rede atrav\u00e9s de SNMP ou WMI.<\/span><\/li>\n
          • Gest\u00e3o de ativos de infraestrutura e gest\u00e3o de budget da \u00e1rea de TI garantem a renova\u00e7\u00e3o de contratos de suporte e provisionamentos.<\/span><\/li>\n
          • Monitoramento n\u00e3o invasivo e seguro, atende \u00e0s mais exigentes regras de seguran\u00e7a existentes.<\/span><\/li>\n
          • N\u00e3o necessita de plugins.<\/span><\/li>\n
          • Integrado aos demais m\u00f3dulos, todos os incidentes s\u00e3o visualizados em uma \u00fanica console de monitoramento.<\/span><\/li>\n
          • Monitora regras de neg\u00f3cio e processos da experi\u00eancia do usu\u00e1rio.<\/span><\/li>\n
          • Abre chamados autom\u00e1ticos para todos os incidentes identificados.<\/span><\/li>\n
          • Envia SMS para incidentes cr\u00edticos.<\/span><\/li>\n
          • Gera evid\u00eancias para auditorias externas e internas.<\/span><\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.16″ background_enable_image=”off” background_size=”contain” background_position=”bottom_right” min_height=”364px” custom_margin=”||4px||false|false” custom_padding=”||0px|||” top_divider_height=”3vw” bottom_divider_style=”slant” bottom_divider_color=”#ffffff” bottom_divider_height=”24px” bottom_divider_flip=”vertical” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ border_width_bottom=”2px” border_color_bottom=”#000299″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/07\/NOVA-1.png” title_text=”NOVA-1″ align=”center” disabled_on=”off|off|off” _builder_version=”4.16″ width=”100%” max_width=”100%” box_shadow_style=”preset2″ box_shadow_horizontal=”11px” box_shadow_vertical=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”linkprojetos” _builder_version=”4.27.4″ header_2_font=”eurostile||||||||” custom_padding=”1px|||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

            Projects<\/span><\/h2>\n

             <\/p>\n

            The project module allows to control in a simple and effective way the projects in progress by the IT area, ensuring a stable and secure evolution of the projects and a focus on strategic results.<\/p>\n

            \n

              \n
            • Project management<\/span><\/li>\n
            • Cost tracking.<\/span><\/li>\n
            • Compliance with SLA\u2019s.<\/span><\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_margin=”||16px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/07\/NOVA-9.png” title_text=”NOVA-9″ align=”center” _builder_version=”4.16″ width=”100%” max_width=”100%” custom_margin=”97px||||false|false” custom_margin_tablet=”” custom_margin_phone=”20px||||false|false” custom_margin_last_edited=”on|phone” box_shadow_style=”preset2″ box_shadow_horizontal=”-11px” box_shadow_vertical=”12px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”linkux” _builder_version=”4.27.4″ header_2_font=”eurostile||||||||” custom_padding=”||45px|||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\n

              Experi\u00eancia do usu\u00e1rio<\/span><\/h2>\n

              Atualmente, n\u00e3o basta monitorar a infraestrutura. Dada \u00e0 complexidade dos ambientes, simular a experi\u00eancia do usu\u00e1rio atrav\u00e9s de mapeamento de processos tornou-se imprescind\u00edvel para garantir os n\u00edveis de servi\u00e7o. O D2BI permite realizar o mapeamento dos processos, simular automaticamente a experi\u00eancia do usu\u00e1rio atrav\u00e9s de rob\u00f4s automatizados, integrando os indicadores obtidos e seus desvios ao monitoramento cont\u00ednuo, assim como abrindo chamados automaticamente.<\/p>\n

              \n

                \n
              • Infraestrutura necess\u00e1ria de baix\u00edssimo custo;<\/span><\/li>\n
              • Mapeamento de processos para ambientes Web ou Cliente Servidor;<\/span><\/li>\n
              • Integrado ao monitoramento cont\u00ednuo;<\/span><\/li>\n
              • Abertura autom\u00e1tica de chamados;<\/span><\/li>\n
              • Envio de SMS para situa\u00e7\u00f5es que afetam as \u00e1reas de neg\u00f3cio.<\/span><\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Footer” _builder_version=”4.27.4″ background_color=”RGBA(255,255,255,0)” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/06\/cyber-security-17.png” background_enable_image=”off” z_index=”10″ min_height=”545px” height=”446px” overflow-x=”visible” overflow-y=”visible” custom_margin=”-2px||-2px||true|false” custom_padding=”||0vw||false|false” background_color_gradient_stops_tablet=”#004183 42%|#001f4c 100%” background_color_gradient_stops_phone=”#004183 42%|#001f4c 100%” da_disable_devices=”off|off|off” global_module=”215″ saved_tabs=”all” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.27.4″ background_color=”RGBA(255,255,255,0)” min_height=”421px” custom_margin=”-50px|auto|-2px|auto|false|false” custom_padding=”0px||0px||true” border_radii=”on|10px|10px|10px|10px” border_color_all=”RGBA(255,255,255,0)” saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”60px|40px|60px|40px|true|true” global_colors_info=”{}”][et_pb_text admin_label=”Texto” _builder_version=”4.27.4″ text_font=”||||||||” text_text_color=”#22457c” header_2_font=”eurostile|900|||||||” header_2_font_size=”56px” header_2_line_height=”1.1em” text_orientation=”center” width=”100%” custom_margin_tablet=”” custom_margin_phone=”-40px||7px||false|false” custom_margin_last_edited=”on|phone” header_2_font_size_tablet=”38px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|desktop” text_text_align=”center” locked=”off” inline_fonts=”eurostile” global_colors_info=”{}”]\n

                Fale com nossa equipe<\/span><\/h1>\n[\/et_pb_text][et_pb_blurb title=”sphere@sphereit.com.br” use_icon=”on” font_icon=”||fa||900″ icon_color=”#22457c” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ header_font=”Overpass|500|||||||” header_text_align=”left” header_text_color=”#22457c” header_font_size=”18px” header_line_height=”1.4em” body_font=”Overpass|300|||||||” body_text_align=”left” body_text_color=”#22457c” body_line_height=”1.8em” transform_translate=”-231px|-10px” module_alignment=”left” custom_margin=”||0px|0px|false|false” icon_font_size=”24px” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Rua Jos\u00e9 Versolato, 111 – 18\u00ba Andar \u2013 S\u00e3o Bernardo do Campo” use_icon=”on” font_icon=”||divi||400″ icon_color=”#22457c” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.27.4″ header_font=”Overpass|500|||||||” header_text_align=”left” header_text_color=”#22457c” header_font_size=”18px” header_line_height=”1.4em” body_font=”Overpass|300|||||||” body_text_align=”left” body_line_height=”1.8em” transform_translate=”-231px|-10px” module_alignment=”left” custom_margin=”||0px|0px|false|false” icon_font_size=”24px” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_social_media_follow icon_color=”#FFFFFF” _builder_version=”4.27.4″ custom_margin=”100px||||false|false” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”linkedin” url=”https:\/\/www.linkedin.com\/company\/sphere-it-solutions\/” icon_color=”#22457c” _builder_version=”4.27.4″ background_color=”#FFFFFF” background_enable_color=”on” border_radii=”on|22px|22px|22px|22px” border_width_all=”2px” border_color_all=”#22457c” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/sphereitsolutions” icon_color=”#004183″ _builder_version=”4.27.4″ background_color=”#FFFFFF” background_enable_color=”on” border_radii=”on|22px|22px|22px|22px” border_width_all=”2px” border_color_all=”#22457c” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

                D2BI – M\u00f3dulosAtrav\u00e9s da consolida\u00e7\u00e3o de indicadores de infraestrutura e indicadores de neg\u00f3cio, o D2BI (Diagnostic to Business and Infrastructure) possibilita diagnosticar r\u00e1pida e facilmente todos os n\u00edveis operacionais e estrat\u00e9gicos da cadeia de valores da TI. 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