{"id":8593,"date":"2022-12-30T09:39:04","date_gmt":"2022-12-30T12:39:04","guid":{"rendered":"https:\/\/www.sphereit.com.br\/news\/nossos_colaboradores_nosso_orgulho-copy\/"},"modified":"2024-05-22T22:01:21","modified_gmt":"2024-05-23T01:01:21","slug":"meta2023","status":"publish","type":"post","link":"https:\/\/www.sphereit.com.br\/en\/news\/2023target\/","title":{"rendered":"Security Certification and 2023 Target - Sphere IT"},"content":{"rendered":"[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Header – N\u00c3O EDITAR” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#004183 0%|#001f4c 100%” background_color_gradient_start=”#004183″ background_color_gradient_end=”#001f4c” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/06\/cyber-security-18.png” parallax=”on” custom_padding=”10vw||64px|||” custom_padding_tablet=”” custom_padding_phone=”23vw||64px||false|false” bottom_divider_style=”slant” bottom_divider_color=”#f1fafe” bottom_divider_height=”40px” bottom_divider_flip=”vertical” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ z_index=”1″ custom_margin=”-104px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_post_title author=”off” date_format=”d\/m\/Y” comments=”off” featured_image=”off” _builder_version=”4.16″ title_font=”eurostile|700||on|||||” title_text_align=”center” title_text_color=”#ffffff” title_font_size=”37px” meta_font=”||||||||” meta_text_align=”center” meta_text_color=”#ffffff” meta_font_size=”18px” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”EDITAR AQUI” _builder_version=”4.17.4″ background_color=”#f1fafe” z_index=”10″ custom_padding=”54px|||||” bottom_divider_height=”26vw” bottom_divider_flip=”horizontal” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.17.4″ custom_padding=”9px|||0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.19.4″ text_font=”eurostile||||||||” text_text_color=”#4C4832″ text_font_size=”16px” text_orientation=”justified” width=”100%” custom_padding=”||75px|||” global_colors_info=”{}”]\n

\"\"<\/p>\n

\u00a0<\/h3>\n

Qualidade e comprometimento, a base para superar expectativas.<\/strong><\/h3>\n

 <\/p>\n

No ano de 2022, visando garantir a tranquilidade de seus clientes, a Sphere IT obteve a certifica\u00e7\u00e3o de seguran\u00e7a ISO27001. Para 2023, a empresa tem como meta a capacita\u00e7\u00e3o e o treinamento de seus profissionais para a conquista de novas e importantes certifica\u00e7\u00f5es de qualidade.\u00a0\u00a0<\/strong><\/p>\n

No mundo corporativo da atualidade, alguns discursos correntes tentam estabelecer f\u00f3rmulas para o bom atendimento e a satisfa\u00e7\u00e3o de clientes. Geralmente, partem da descoberta de suas chamadas \u201cdores\u201d e sugerem solu\u00e7\u00f5es que resolvam essas dores e garantam a fideliza\u00e7\u00e3o do cliente, gra\u00e7as \u00e0 excel\u00eancia da experi\u00eancia a ele proporcionada. Em tese, essas f\u00f3rmulas parecem lineares e simples. Na pr\u00e1tica, por\u00e9m, a satisfa\u00e7\u00e3o do cliente percorre trilha sinuosa que envolve metodologias, dom\u00ednios de tecnologias e valida\u00e7\u00f5es que, tranquilizando o cliente com rela\u00e7\u00e3o \u00e0 qualidade do trabalho prestado, possibilitam a constru\u00e7\u00e3o de rela\u00e7\u00f5es de confian\u00e7a e transpar\u00eancia.<\/p>\n

Cliente satisfeito nasce de trabalhos competentes, capazes de entender e de atender expectativas, al\u00e9m de ser a meta de todo neg\u00f3cio que se pretenda pr\u00f3spero. A expectativa do cliente \u00e9 o resultado que ele espera obter ao adquirir um produto ou servi\u00e7o. \u00c9 o que o motiva a buscar ajuda profissional. Algumas necessidades s\u00e3o identificadas a partir dos questionamentos que o cliente traz, de estudos pr\u00e9vios sobre consumidores, an\u00e1lises de mercado e de concorr\u00eancia. N\u00e3o se trata de especula\u00e7\u00e3o ou sorte, ao contr\u00e1rio, a satisfa\u00e7\u00e3o do cliente est\u00e1 sempre ligada a estudos, estrat\u00e9gias, dedica\u00e7\u00e3o e credibilidade, ou seja, a um longo e cont\u00ednuo trajeto percorrido.<\/p>\n

O trabalho se inicia no atendimento, quando o cliente exp\u00f5e suas necessidades e d\u00favidas e a empresa aponta o que est\u00e1 apta a oferecer, dentro da sua \u00e1rea de atua\u00e7\u00e3o e expertise. \u00c9 no atendimento que o cliente compreende e mensura o valor das solu\u00e7\u00f5es sugeridas e suas reais possibilidades. \u00c9 atrav\u00e9s de perguntas bem direcionadas e de respostas francas e claras que se estabelece a confian\u00e7a. Da\u00ed a indiscut\u00edvel import\u00e2ncia dos programas de capacita\u00e7\u00e3o pois, a despeito da enorme ajuda da tecnologia em todas as \u00e1reas, atendimentos humanizados s\u00e3o permeados por conversas esclarecedoras, escutas atentas, alguma empatia e muito conhecimento. Naturalmente, essas conversas n\u00e3o dispensam a qualidade do trabalho a ser feito e o comprometimento das equipes que, al\u00e9m de buscarem os melhores resultados, agir\u00e3o com motiva\u00e7\u00e3o, integridade e identifica\u00e7\u00e3o. Uma reciprocidade muito bem-vinda no mundo corporativo.<\/p>\n

A Sphere IT entende que o melhor caminho para superar as expectativas de seus clientes \u00e9 a qualifica\u00e7\u00e3o de seus colaboradores n\u00e3o s\u00f3 nos quesitos t\u00e9cnicos, mas principalmente, nos comportamentais. Por isso, pauta seu trabalho em tr\u00eas grandes pilares: colaboradores, clientes e fornecedores. Sua pol\u00edtica empresarial \u2013 muito al\u00e9m de f\u00f3rmula pronta \u2013 \u00e9 o que garante seu sucesso, a satisfa\u00e7\u00e3o e a fideliza\u00e7\u00e3o de seus clientes, bem como o profundo respeito que permeia todas as suas parcerias.<\/p>\n

Mantendo a coer\u00eancia e a consist\u00eancia de seus objetivos e valores, a Sphere IT comemora suas conquistas do ano de 2022 e tra\u00e7a promissores rumos para o ano de 2023, dentre os quais destacam-se a forte atua\u00e7\u00e3o do seu instituto IESKO no treinamento e na capacita\u00e7\u00e3o de m\u00e3o de obra e a conquista das certifica\u00e7\u00f5es de qualidade, ISO 20.000 e 9.001, reafirmando a excel\u00eancia de seu trabalho e o comprometimento de seus profissionais, base para surpreender e superar as expectativas de seus clientes.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Footer” _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top right” background_color_gradient_stops=”#004183 42%|#001f4c 100%” background_color_gradient_start=”#004183″ background_color_gradient_start_position=”42%” background_color_gradient_end=”#001f4c” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2020\/06\/cyber-security-17.png” z_index=”10″ min_height=”545px” height=”446px” overflow-x=”visible” overflow-y=”visible” custom_margin=”-2px||-2px||true|false” custom_padding=”||0vw||false|false” background_color_gradient_stops_tablet=”#004183 42%|#001f4c 100%” background_color_gradient_stops_phone=”#004183 42%|#001f4c 100%” da_disable_devices=”off|off|off” global_module=”215″ locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_5,3_5″ make_equal=”on” disabled_on=”on|on|off” _builder_version=”4.16″ background_color=”#ffffff” min_height=”421px” custom_margin=”-137px|auto|-2px|auto|false|false” custom_padding=”0px||0px||true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”40px” box_shadow_blur=”60px” box_shadow_spread=”-8px” box_shadow_color=”rgba(10,45,97,0.48)” saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ custom_padding=”60px|40px|60px|40px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_2_font=”eurostile|900|||||||” header_2_font_size=”56px” header_2_line_height=”1.1em” text_orientation=”center” width=”100%” custom_margin_tablet=”” custom_margin_phone=”-40px||7px||false|false” custom_margin_last_edited=”on|phone” header_2_font_size_tablet=”38px” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|desktop” text_text_align=”center” locked=”off” global_colors_info=”{}”]\n

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In the year 2022, aiming to guarantee the peace of mind of its customers, Sphere IT obtained the ISO27001 security certification. For 2023, the company's goal is to qualify and train its professionals to obtain new and important quality certifications. <\/p>","protected":false},"author":4,"featured_media":8594,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-8593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\nCertifica\u00e7\u00e3o de Seguran\u00e7a e Meta 2023 - Sphere IT<\/title>\n<meta name=\"description\" content=\"No ano de 2022, visando garantir a tranquilidade de seus clientes, a Sphere IT obteve a certifica\u00e7\u00e3o de seguran\u00e7a ISO27001. 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