{"id":8853,"date":"2023-08-15T11:33:44","date_gmt":"2023-08-15T14:33:44","guid":{"rendered":"https:\/\/www.sphereit.com.br\/codigo-de-etica-conduta-e-anticorrupcao-copy-copy\/"},"modified":"2025-05-28T16:14:54","modified_gmt":"2025-05-28T19:14:54","slug":"politica-gestao-servicos-ti","status":"publish","type":"page","link":"https:\/\/www.sphereit.com.br\/en\/service_management_policy\/","title":{"rendered":"IT Service Management Policy"},"content":{"rendered":"[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Header” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#004183 0%|#001f4c 100%” background_color_gradient_start=”#004183″ background_color_gradient_end=”#001f4c” background_image=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2025\/05\/banner-site_2-scaled.jpg” parallax=”on” custom_padding_tablet=”” custom_padding_phone=”88vw||||false|false” bottom_divider_color=”#f1fafe” bottom_divider_height=”40px” bottom_divider_flip=”vertical” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ z_index=”1″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”eurostile||||||||” text_font_size=”10px” text_letter_spacing=”4px” text_line_height=”1.4em” header_font=”eurostile|700|||||||” header_font_size=”37px” header_letter_spacing=”2px” header_line_height=”1.2em” background_layout=”dark” header_font_size_tablet=”54px” header_font_size_phone=”32px” header_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]\n

Pol\u00edtica de gest\u00e3o de servi\u00e7os de TI<\/strong><\/span><\/h1>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sphereit.com.br\/wp-content\/uploads\/2025\/05\/simbolo.png” alt=”s\u00edmbolo” title_text=”si\u0301mbolo” align=”right” _builder_version=”4.27.4″ width=”65%” max_width_tablet=”400px” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”center” custom_margin_tablet=”-2vw|0vw||” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”zoom” animation_intensity_zoom=”5%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact Form” _builder_version=”4.16″ background_color=”#f1fafe” z_index=”10″ min_height=”1000px” custom_margin=”-1px||-4px||false|false” custom_padding=”0px||37px||false|false” bottom_divider_height=”26vw” bottom_divider_flip=”horizontal” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ background_enable_color=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font_size=”16px” header_font=”eurostile||||||||” global_colors_info=”{}”]\n

<\/h1>\n
\n

1.\u00a0\u00a0\u00a0 Requisitos de servi\u00e7o<\/span><\/h1>\n

Uma defini\u00e7\u00e3o clara dos requisitos do servi\u00e7o \u00e9 acordada e mantida com os clientes dos Servi\u00e7os de TI para que todas as atividades de gerenciamento de servi\u00e7os de TI sejam focadas no cumprimento desses requisitos. Os requisitos estatut\u00e1rios, regulat\u00f3rios e contratuais tamb\u00e9m s\u00e3o documentados e inseridos no processo de planejamento.<\/p>\n

\u00c9 um princ\u00edpio fundamental da qualidade do gerenciamento de servi\u00e7os de TI da Sphere IT que o fornecimento de servi\u00e7os de TI seja orientado pelas necessidades de neg\u00f3cios e isso \u00e9 comunicado regularmente a todos os funcion\u00e1rios por meio de reuni\u00f5es de equipe e documentos informativos.<\/p>\n

 <\/p>\n

2.\u00a0\u00a0\u00a0 Lideran\u00e7a e comprometimento<\/span><\/h1>\n

O compromisso com a entrega de servi\u00e7os de TI de qualidade se estende aos n\u00edveis superiores da organiza\u00e7\u00e3o e ser\u00e1 demonstrado por meio desta Pol\u00edtica de Gest\u00e3o de Servi\u00e7os e pelo fornecimento de recursos adequados para fornecer e desenvolver servi\u00e7os de TI aplicado \u00e0 Consultoria e Suporte em Tecnologia da Informa\u00e7\u00e3o, de forma alinhada aos requisitos legais e exig\u00eancias dos \u00f3rg\u00e3os regulat\u00f3rios de acordo com o neg\u00f3cio, promovendo a melhoria cont\u00ednua no seu Sistema de Gest\u00e3o de Servi\u00e7os de TI.<\/p>\n

A alta administra\u00e7\u00e3o tamb\u00e9m garante que uma revis\u00e3o sistem\u00e1tica do desempenho do programa \u00e9 realizada regularmente para garantir que os objetivos de qualidade sejam atendidos e os problemas de qualidade sejam identificados por meio do programa de auditoria e dos processos de gerenciamento.<\/p>\n

Esta pol\u00edtica \u00e9 analisada e revisada regularmente pela alta dire\u00e7\u00e3o para identificar quaisquer defici\u00eancias e assegurar alinhamento cont\u00ednuo com as necessidades de neg\u00f3cio e prioridade de clientes.<\/p>\n

 <\/p>\n

3.\u00a0\u00a0\u00a0 Objetivos de gerenciamento de servi\u00e7os<\/span><\/h1>\n

\u00c9 utilizado um ciclo anual para a defini\u00e7\u00e3o dos objetivos de gest\u00e3o dos servi\u00e7os. Esses objetivos s\u00e3o baseados em uma compreens\u00e3o clara dos requisitos de neg\u00f3cios.<\/p>\n

 <\/p>\n

4.\u00a0\u00a0\u00a0 \u00a0Melhoria Cont\u00ednua<\/span><\/h1>\n

Os objetivos principais de alto n\u00edvel \u00a0da diretriz de melhoria cont\u00ednua s\u00e3o:<\/p>\n

    \n
  • Melhorar continuamente a efic\u00e1cia do sistema de gest\u00e3o da qualidade e de servi\u00e7os<\/li>\n
  • Melhorar continuamente os servi\u00e7os de TI<\/li>\n
  • Aprimorar os processos atuais para alinh\u00e1-los com as boas pr\u00e1ticas definidas na ISO\/IEC 20.000, ITIL e ISO 9.001<\/li>\n
  • Obter a certifica\u00e7\u00e3o ISO\/IEC 20.000 e ISO 9.001 e mant\u00ea-las continuamente<\/li>\n<\/ul>\n

     <\/p>\n

    Vers\u00e3o: agosto\/23<\/p>\n

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    Pol\u00edtica de gest\u00e3o de servi\u00e7os de TI 1.\u00a0\u00a0\u00a0 Requisitos de servi\u00e7o Uma defini\u00e7\u00e3o clara dos requisitos do servi\u00e7o \u00e9 acordada e mantida com os clientes dos Servi\u00e7os de TI para que todas as atividades de gerenciamento de servi\u00e7os de TI sejam focadas no cumprimento desses requisitos. Os requisitos estatut\u00e1rios, regulat\u00f3rios e contratuais tamb\u00e9m s\u00e3o documentados […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-8853","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de Gest\u00e3o de Servi\u00e7os de TI - Sphere IT<\/title>\n<meta name=\"description\" content=\"A Sphere IT, sempre preocupada em oferecer produtos e servi\u00e7os de acordo com as expectativas, necessidades e requisitos de seus clientes, legais e regulat\u00f3rios, desenvolveu seu Sistema de Gest\u00e3o de Qualidade e de Servi\u00e7os, de acordo com os requisitos das normas ISO 9.0001 e ISO 20.000.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sphereit.com.br\/en\/politica-gestao-servicos-ti\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Gest\u00e3o de Servi\u00e7os de TI - 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